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While I have used Glance in the past to do webinars and to do screen sharing, I have never had the opportunity until yesterday to use it to remotely control someone's computer. One of my students called me on my cell phone and shared with me that she was having trouble doing APA formatting in Microsoft Word. I suggested that we do a session using Glance and that I would take control of her computer. I quickly shot off an email with the log-on link to her colelege email address and within seconds we were up and running. I was able to take control of her PC and show her how to use the Reference Tools within Microsoft Office 2007 to create her citations and bibliogrpahy. My student, to say the least was fascinated by the support and my ability to remotely take control of her computer. The whole support call lasted about 10 minutes but after we were through we resolved all of her technical issues and she was then able to focus on her Action Research Project. Having tools like Glance at your disposal was a god send.